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Privacy Statement

PRIVACY POLICY – DesertPearL

Version 1.2 – December 1, 2025

DesertPearL is responsible for the processing of personal data as described in this Privacy Policy.

Website: www.mydesertpearl.com
Email: contact@mydesertpearl.com
Chamber of Commerce (KvK): 98948075

1. Personal Data We Process

DesertPearL processes your personal data because you use our services and/or because you provide this information to us directly.

When You Place an Order

We may collect the following information:

  • First and last name

  • Address details

  • Email address

  • Phone number (optional)

  • Payment information

  • Order and invoice details

When You Use Our Website

We may collect:

  • IP address

  • Information about your browsing behavior

  • Browser and device information

When You Subscribe to Our Newsletter

We may collect:

  • Email address

  • Name

  • Date of birth

2. Purposes of Data Processing

DesertPearL processes your personal data for the following purposes:

1. Processing Your Order

  • Processing payments

  • Shipping your order

  • Issuing invoices

2. Customer Service

  • Responding to questions

  • Handling complaints and support requests

3. Newsletter

  • Only with your explicit consent (opt-in)

  • Sending information about products, promotions, and updates

4. Legal Obligations

  • Maintaining administrative records

  • Meeting tax and accounting requirements

5. Website Analysis and Improvement

  • Using analytics tools

  • Improving our webshop and user experience

3. Legal Basis for Processing

We only process personal data where permitted under the General Data Protection Regulation (GDPR). The legal bases include:

  • Performance of a contract: Processing and fulfilling your order.

  • Legal obligation: Compliance with tax and accounting laws.

  • Consent: Sending newsletters and marketing communications.

  • Legitimate interest: Improving website performance and maintaining security.

4. Data Retention Periods

DesertPearL does not retain your personal data longer than necessary.

  • Order information: 7 years (legal accounting obligation)

  • Newsletter subscription data: Until you unsubscribe

  • Contact forms and emails: Up to 24 months

  • Analytics data: Up to 26 months (for example through Google Analytics or Meta Pixel)

5. Sharing Personal Data with Third Parties

DesertPearL does not sell your personal data to third parties.

We only share your information when necessary to provide our services, including with:

  • Shipping partners (such as PostNL, DHL, etc.)

  • Payment providers (such as iDEAL, Mollie, PayPal, Klarna, etc.)

  • Email marketing providers (such as Mailchimp, Klaviyo, or Brevo)

  • Hosting providers

  • Accountants or bookkeeping services

Where required, we have entered into Data Processing Agreements with these parties to ensure compliance with the GDPR.

6. Cookies and Similar Technologies

DesertPearL uses functional, analytical, and (where applicable) marketing cookies.

Cookies are used to:

  • Ensure the website functions properly

  • Remember shopping cart contents

  • Analyze website usage

  • Display personalized advertisements (only with your consent)

When you first visit our webshop, you will see a cookie banner allowing you to accept or decline non-essential cookies.

A separate Cookie Policy is available upon request.

7. Newsletter Consent (Opt-In)

  • You will only receive our newsletter if you have explicitly given your consent.

  • You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter.

  • Once you unsubscribe, your email address will be removed from our mailing list without unnecessary delay.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate personal data

  • Request deletion of your personal data

  • Object to the processing of your personal data

  • Withdraw your consent for newsletters or marketing communications at any time

  • Lodge a complaint with your local Data Protection Authority

  • Request the transfer of your personal data (data portability)

You can exercise these rights by contacting us at:

contact@mydesertpearl.com

We aim to respond to your request within 3 working days.

9. Security of Personal Data

DesertPearL takes appropriate technical and organizational measures to protect your personal data against misuse, loss, unauthorized access, and other forms of unlawful processing.

Examples include:

  • SSL encryption (HTTPS)

  • Secure passwords and access controls

  • Restricted access to personal data (only authorized personnel)

  • Secure hosting environment

10. Children

DesertPearL does not knowingly collect or process personal data from individuals under the age of 16 unless parental or legal guardian consent has been obtained.

11. Changes to This Privacy Policy

DesertPearL reserves the right to amend this Privacy Policy at any time. The most recent version will always be published on our website.